Restaurant executives looking to reduce theft, improve employee productivity and increase the guest experience
have been rolling out hybrid tablet POS terminals throughout their locations.
The tablets serve as a dual-function
POS system, giving adults the ability to order food and drinks, and children access to games.
So far, the tablets have been a
success in serving both customer
and employee needs. For example,
servers have the ability during peak
times to take each tablet tableside
or to the drive-thru to place orders
on the spot and immediately send
those orders to the kitchen. This has
worked to improve speed of service
and order accuracy among guests.
Additionally, restaurant managers
can use the tablets to streamline
employee training and track the on-
boarding process of new servers.
Hybrid Rollouts Industry Wide
According to
Hospitality Technol
-
ogy’s 2015 POS Software Trend
Report
, 47 percent of restaurant
operators said they were looking to
add mobile POS systems as a way
to upgrade their existing systems.
Another 38 percent of restaurant
operators said implementing tablet-
based POS software was a top
priority. This means that restaurant
operators want increased flexibil
-
ity in the way they take orders and
process payments, with the right
hardware and software tools to
make this possible.
iPads are now being used as fixed
cash registers, especially in the
single-location “Mom-and-Pop”
space, while hybrid tablets are
making heavy strides in the area of
casual and fast casual dining. These
hybrid tablets are giving customers
the ability to determine their own
type of restaurant experience. At
the same time, they are also giving
employees the ability to better serve
guests during peak and off-peak
hours.
Tablet technology
bridges hospitality,
customer engagement
47% OF
RESTAURANT
OPERATORS
ARE LOOKING TO
UPGRADE TO
MOBILE POS
SYSTEMS
47%
In 2015 and beyond,
Nation’s Res
-
taurant News
reported that technol
-
ogy will be the most rapid area of
innovation for restaurants operators
moving forward because the indus
-
try is much better poised for integra
-
tion. Technology upgrades include
the increased use of tablets for line-
busting and for tabletop devices for
ordering and payment.
Hudson Reihle, senior vice president
of the National Restaurant Associa
-
tion, attributes this trend to operators
wanting to add advanced and mobile
payment options that are EMV-com
-
pliant, and to consumers’ current
expectation of the use of technology
in restaurants, both in the front and
back of house.
Bridging the Gap
Yet, while hybrid tablet terminals
are being integrated into brands
such as Red Robin, one hospitality
challenge is determining the ratio
of hybrid tablet vs. fixed terminals
in restaurants, especially given the
variability of peak traffic times. One
hybrid mobile device -- the Posiflex
MT4008 tablet -- transforms to a
bar code scanner and traditional
terminal, and bridges the fixed to
mobile POS terminal gap. This
works for restaurant chains across
all segments because the tablet can
be used to line bust at the drive-thru,
or it can be deployed at the counter
for taking in-store orders. This joins
broad functionality and flexibility
in a single, versatile form factor and
illustrates how traditional POS is
evolving to meet today’s restaurant
requirements.
Restaurant operators also are mak
-
ing this switch because they need
a mobile POS device that is able to
withstand daily use of eight hours or
more, and that encourages employee
and customer mobility.
AREA OF INNOVATION
RESTAURANT
OPERATORS
FOR
Technology
Most rapid
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QSR magazine
@QSRmagazine
Leading source of information and insight for quick-serve, fast-casual, and other limited-service restaurants.
Joined November 2008
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It's a whole new way of doing business.Engage your customers everywhere with the tough, mobile MT4008 hybrid POS tablet.The award-winning, powerful, flexible MT4008 hybrid tablet transforms to meet virtually any POS need. Use it as a fixed terminal with an integrated printer at the checkout counter. Or turn your whole restaurant into a checkout station using the optional pistol grip with the bar code scanner, while servicing customers wherever they’re dining. The choice of restaurants everywhere since 1984.
To read more on tablet technology for hospitality and the MT4008...
Contact Posiflex for more information Online: Click Here | Ph: 1.888.968.1668
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